1. Data controller
TVPremium is the data controller of your personal data. Contact : or via WhatsApp.
2. Data collected
2.1 Data provided
- Email address for login details and communications
- WhatsApp number for support and delivery
- Payment information handled by a secure provider and not stored by us
2.2 Automatic data
- IP address for security, abuse detection and website analytics
- Approximate country from hosting or proxy geo headers when available
- Connection data for subscription management
- Device used for technical support
- First-party website analytics events, including page visits and WhatsApp button clicks, using a visitor identifier
3. Processing purposes
Your data is used for:
- Managing and delivering your subscription
- Technical support and customer service
- Billing and accounting
- Security and fraud prevention
- Communications related to your subscription
- Measuring website performance and understanding which buttons visitors use
4. Legal basis
Processing is based on contract performance, our legitimate interest in securing the service, and your consent for marketing communications.
5. Conservation
Data is kept for the duration of the subscription plus 3 years for legal obligations. Connection data is kept for 12 months.
6. Sharing of data
We never sell your data. Sharing is limited to:
- Payment provider for the transaction only
- Technical providers for secure hosting in Europe
- Competent authorities only upon legal request
7. Your rights
- Right of access - get a copy of your data
- Right to rectification - correct inaccurate data
- Right to erasure - delete your data
- Right to portability - receive your data in a structured format
- Right to object - object to processing
- Right to withdraw consent
To exercise these rights: . Response within 30 days.
8. Cookies
Our site uses necessary technical cookies and first-party analytics storage. Website analytics records page visits, WhatsApp button clicks, visitor identifiers, IP addresses and approximate country when available.
9. Security
Security measures: SSL/TLS encryption, restricted access and regular backups. In the event of a breach, notification is made within legal time limits.
10. Complaints
You can file a complaint with the UK Information Commissioner's Office: ico.org.uk.